High-quality products tailored for wholesalers and distributors worldwide.
China Loong Industrial Pump Co., Ltd. supplies industrial pumps, pump sets, and related accessories for international B2B customers. Our product range supports applications such as food and beverage processing, chemical handling, mining and mineral processing, oil and fuel transfer, petrochemical operations, water and wastewater treatment, vacuum service, and other specialized industrial processes.
Each order is reviewed according to its technical requirements, quantity, customization needs, delivery destination, and applicable commercial terms. The following ordering guide explains the standard process from inquiry through after-sales communication.
Please send your inquiry with as much technical and commercial information as possible. Complete operating data helps us evaluate pump suitability, identify required accessories, and prepare an accurate quotation.
Depending on the application, the inquiry should include:
Photos, nameplate information, sketches, technical data sheets, and samples can help when requesting a replacement pump or a customized solution. Product recommendations are based on the information supplied by the customer, so operating data should be checked carefully before order confirmation.
After receiving the inquiry, China Loong Industrial Pump Co., Ltd. will review the requested duty conditions and configuration. If additional information is needed, we may ask for clarification regarding the liquid properties, installation environment, system pressure, required materials, motor specifications, connection standards, or control requirements.
Customization may include pump materials, impeller configuration, seals, base frames, couplings, guards, motors, control panels, surface treatment, nameplates, accessories, packaging, and other order-specific details. The feasibility and cost of each customization request are subject to technical review.
The quotation may specify:
Prices may vary according to raw material selection, technical configuration, customization, quantity, packaging, freight conditions, and currency or market changes. The final commercial terms are those stated in the confirmed quotation, sales contract, or proforma invoice.
For customized products or project-based orders, technical drawings, data sheets, configuration lists, samples, or other approval materials may be prepared when applicable. The customer should review all critical details, including dimensions, materials, performance requirements, connections, motor data, labeling, and packaging.
Production will be arranged according to the approved specifications and confirmed order documents. Any customer-requested changes after approval may affect pricing, material availability, production progress, and delivery arrangements. Changes must be reviewed and accepted in writing before they can be implemented.
An order is considered ready for processing after the technical and commercial details have been agreed upon and the required order documents have been confirmed. Depending on the transaction, these documents may include a purchase order, quotation, proforma invoice, sales contract, technical specification, drawing, or approved configuration sheet.
Before confirmation, customers should verify:
Any terms stated in a customer purchase order that differ from the confirmed quotation or sales documents require written acceptance by both parties.
Payment arrangements are determined according to the order value, product type, customization level, transaction requirements, and other commercial considerations. The applicable payment schedule, currency, payment method, and bank details will be stated in the confirmed sales documents.
Production or procurement may begin after the required payment and technical approvals have been received, according to the agreed order terms. The remaining payment, if applicable, must be completed according to the confirmed schedule before shipment or as otherwise agreed in writing.
Customers should use only the bank details stated in official order documents issued by China Loong Industrial Pump Co., Ltd. Any request to change payment information should be independently verified with our authorized representative before funds are transferred. Bank charges and other transaction fees will be handled according to the agreed commercial terms.
The production schedule is arranged after order confirmation, receipt of the required payment, and approval of technical details. Timing depends on the selected pump, materials, motor or drive availability, customization requirements, quantity, inspection needs, and current production conditions.
During order processing, we may communicate with the customer regarding technical questions, approved substitutions, production progress, packaging details, or shipping arrangements. Progress photos or other production updates may be provided when agreed and practically available.
If an unavailable component or material affects the confirmed configuration, any proposed alternative will be communicated for review. A change affecting function, compatibility, or agreed specifications will not be implemented without appropriate confirmation.
Products are checked against the specifications and requirements stated in the confirmed order documents. The inspection scope depends on the product configuration, application, and any project-specific requirements agreed before production.
Checks may include, where applicable:
If third-party inspection, witness testing, special test procedures, or additional reports are required, these requirements must be submitted before order confirmation. Related feasibility, scheduling, and costs will be confirmed separately.
Packing is selected according to the pump size, weight, configuration, transportation method, destination, and agreed customer requirements. Pumps, motors, base frames, control equipment, and loose accessories may be packed separately when this provides better protection or safer handling.
Customers should inform us in advance of any special requirements for export packing, pallet dimensions, lifting points, moisture protection, package markings, consignee labels, or project identification. Special packing may involve additional cost and preparation time.
Shipping can be arranged by sea, air, express courier, rail, road, or another suitable method, depending on the order and destination. Freight costs, insurance, customs clearance, import duties, taxes, destination charges, and local delivery responsibilities are handled according to the confirmed trade terms.
Estimated shipping schedules are based on available information at the time of arrangement. Actual transit time may be affected by carrier schedules, space availability, customs procedures, port conditions, weather, holidays, or other circumstances outside the manufacturer’s direct control.
Commercial invoices, packing lists, transport documents, and other agreed shipping documents will be prepared according to the order and shipping method. Customers must provide accurate consignee, contact, tax, customs, and delivery information before shipment.
Upon receipt, the customer should inspect the packages before signing for delivery whenever possible. Any visible damage, missing package, or abnormal condition should be noted on the carrier’s receipt and documented with clear photos or video. Please retain the packaging, labels, and transport documents until the goods have been fully checked.
Any discrepancy in quantity, model, accessories, or shipping condition should be reported promptly with the order number, product nameplate information, package details, and supporting evidence. This information allows us to review the issue efficiently with the customer and, where relevant, the carrier.
Industrial pumps must be installed and operated by qualified personnel in accordance with the supplied instructions, agreed operating conditions, and applicable local safety requirements. Before starting the equipment, the customer should check alignment, rotation direction, electrical connections, lubrication, piping support, valves, priming conditions, seals, guards, and system cleanliness as relevant to the selected pump.
The pump should not be operated outside the confirmed duty conditions without technical review. Changes in the medium, temperature, viscosity, solids content, suction conditions, system pressure, or operating method may affect performance and service life. Contact us with the product model and operating data if assistance is required.
China Loong Industrial Pump Co., Ltd. provides order-related technical communication for supplied products. For efficient support, please send the sales order or invoice reference, product model, nameplate photo, commissioning date, operating conditions, and a clear description of the issue.
When reporting a performance or equipment concern, include photos or video and provide available data such as flow, pressure, temperature, current, voltage, noise, vibration, leakage location, and operating history. We will review the information and discuss suitable troubleshooting steps, replacement parts, or other solutions according to the confirmed order terms and the cause of the issue.
Spare parts and replacement components can be quoted according to the pump model, original order configuration, required quantity, and current availability. To reduce identification errors, customers should provide part photos, dimensions, markings, and the original product information whenever possible.
Requests to change, suspend, or cancel an order must be submitted in writing. Approval depends on the production stage, purchased materials, completed work, customized components, and contractual commitments already made for the order.
If a change or cancellation creates additional engineering, material, labor, storage, handling, or logistics costs, the customer will be informed before the request is finalized. Customized or completed products may be subject to specific restrictions according to the confirmed sales documents.
Product selection, pricing, payment, production, inspection, packaging, delivery, and after-sales handling are governed by the final quotation, proforma invoice, sales contract, approved technical documents, and other written agreements for the specific order. If there is a difference between this general ordering guide and the confirmed order documents, the confirmed order documents will apply.
To begin an inquiry, please provide your pump application, operating parameters, preferred configuration, quantity, and delivery destination. Our team will review the information and respond with the technical and commercial details required to proceed.
China Loong Industrial Pump Co., Ltd. manufactures and supplies industrial pumps, pump sets, and accessories for fluid transfer, processing, and treatment applications. We support OEM, ODM, and customized configurations for distributors, contractors, equipment companies, and industrial projects.